Frequently Asked Questions
Find help with delivery, orders and choosing your fit.
Shipping & delivery
Where do you ship?
We deliver to the United States, Canada, Australia, the United Kingdom and Europe. We do not ship to Brazil. Select your country in the region selector.
How much does shipping cost?
Shipping is US$2.95 for orders under US$60 and free for orders of US$60 or more.
How long does delivery take?
Estimated delivery after dispatch: United States 5–8 business days; Canada 8–10; Australia 4–7; United Kingdom and France 3–5; Netherlands 3–6; Germany, Italy and Spain 5–8; Poland and Austria 6–8; rest of Europe 6–10. These are estimates, not guaranteed arrival dates.
Orders
How can I get help with my order?
Email info@uselurve.com or use our contact form. Include your order number and the email address used at checkout.
Can I change an order or delivery address?
Contact us as soon as possible with your order number and the requested change. Our team will check whether it is still possible before dispatch.
Sizing & products
How do I choose my size?
Check the size guide on the product page and compare it with your measurements. For help, send our team the product name and the size you are considering.
How do I select a colour?
Choose a colour swatch on the product page, then select your size. Check the selected colour and size before adding the item to your bag.
Returns & support
How do I ask about a return?
Contact info@uselurve.com with your order number and reason for the request. Our team will explain the applicable conditions and next steps.
When can I contact customer care?
Our customer care hours are Monday–Friday, 9am–5pm ET (New York). You can send an email or use the contact form outside these hours.